Contact Information and Refund Policy Ranch Junkie

Email us anytime at ranchjunkie@ranchjunkie.com- we are here to help. 

We usually ship all orders out in 1-4 business days with a 2-4 day transit time* 

REFUND POLICY

Click the link here to get started on your return: https://www.ranchjunkie.com/a/returnzap

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

• Personalized Items
• Gift cards
• Sample Sale Items

To complete your return, we require a receipt or proof of purchase. You can contact us about the return at ranchjunkie@ranchjunkie.com

RETURN PRODUCTS TO:

Ranch Junkie Mercantile

11941 Hilltop Rd. STE13

Argyle, TX 76226

Once we receive your return we will refund you. 

IF YOUR ITEM ARRIVES DAMAGED FROM THE SHIPPING PROCESS PLEASE CONTACT US: RANCHJUNKIE@RANCHJUNKIE.COM 

WE WILL NEED PICTURES OF THE DAMAGED PRODUCT AND THE BOX- PLEASE KEEP THE BOX AND THE BROKEN PRODUCT AS THE CARRIER WILL NEED TO INSPECT IT. WE WILL REPLACE YOUR ITEM AS SOON AS POSSIBLE IF THIS HAPPENS. 

There are certain situations where only partial refunds are granted (if applicable)

• Merchandise with obvious signs of use.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ranchjunkie@ranchjunkie.com

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
You are able to exchange within 30 days of purchase. Use the link above to do so. If you need to exchange it for the same item because it was damaged in shipment, send us an email at ranchjunkie@ranchjunkie.com 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Follow us on Facebook, Instagram  and Pinterest  @ranchjunkie

We also have a shop on Etsy- https://www.etsy.com/shop/ranchjunkie 

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